Key Points:
Maruti Suzuki to hit 500 new service centres by FY26; 91 already functional.
5,500+ touchpoints for two-wheeler service network in 2,764 cities.
27 million vehicles served in FY25, with 460 centres added.
Key Background:
Maruti Suzuki’s service network expansion comes at a crucial time when consumer expectations are rapidly evolving. Indian vehicle buyers are increasingly prioritizing not just product quality but also reliable and accessible post-purchase support. Recognizing this, Maruti Suzuki has invested significantly in building a far-reaching and inclusive service ecosystem.
With 5,500 service touchpoints already in place, the Maruti network spans urban, semi-urban, and rural India. Its touchpoints span dealer workshops, mobile vans, and bodyshops-on-wheels, and rural-friendly terminals. Its reach to the remotest areas has provided it with a mammoth competitive advantage. With the combined 40,000 service bays, it is India’s largest service network.
This facility has facilitated Maruti to take the volume of annual servicing to nearly 30 million vehicles, offering convenience and reliability at affordable prices. The company in FY25 added another 460 touchpoints, which took the annual volume of servicing to all-time high of 27 million vehicles. This growth rate is a casualty of growing demand for dependable services and also a representation of unrestrained rise in volume of Maruti vehicles on Indian roads.
One of the major highlights this year was the inauguration of the 5,500th service outlet in Udaipur, marking a milestone in Maruti’s journey toward better regional penetration. Leadership from the company emphasized that the expansion is driven by customer demand and their trust in Maruti’s value proposition—timely service, genuine parts, and wide availability.
As Maruti Suzuki posted a 6.5% year-on-year fall in domestic sales in Q1 FY26, the organization is focused on strengthening strength to customer experience and satisfaction. Experts note that a robust service foundation has a tendency to turn into the USP of maintaining customers and bringing repeat purchases—a chance Maruti is looking to leverage with this expansion.
In the next few years, Maruti will expand capacity to 4 million vehicles by FY31. To allow for such scale, it is aiming to achieve nearly 8,000 service touchpoints, a robust increase from today’s level. Not only does this strategy mirror the company’s growth vision but also guarantees the company’s emphasis on offering long-term value and customer centricity in all geographies.
