source:- News Arena

Air India is preparing to roll out a sweeping upgrade of its aircraft, cabins and lounges as part of its long-term transformation strategy, marking the airline’s most visible refresh since the tragic June crash that claimed 260 lives. The Tata-owned carrier, which has been steadily rebuilding its operations over the past four years, said the enhancements are aimed at restoring customer confidence and elevating travel standards across its network.

Chief Executive Campbell Wilson acknowledged that the Ahmedabad Boeing 787 accident deeply affected passengers’ sense of safety, leading to a noticeable short-term dip in bookings. However, he noted that demand has now returned to normal levels. “It’s natural for travellers to feel anxious after such an incident,” he said, adding that the airline has worked to reassure customers through strengthened safety and service measures.

Air India Post-Crash Confidence Dip

Passengers can expect the most substantial upgrades to begin appearing from 2026, with Wilson confirming that by the end of next year, more than 80% of Air India’s international routes will be operated using refurbished or newly enhanced aircraft. The improvements form part of a broader effort to modernize the fleet, refresh cabin interiors and deliver a more consistent premium experience.

Wilson’s remarks came during the inauguration of Air India’s new training academy in Gurugram — a state-of-the-art facility spanning 600,000 square feet and built with an investment exceeding $200 million (₹1,782 crore). The centre will play a central role in improving crew training and operational standards.

Despite global supply chain disruptions that have slowed the arrival of new aircraft, Air India said it remains committed to its modernization roadmap. The airline expects the upcoming upgrades to signal a new chapter for the carrier as it works to regain trust and re-establish itself as a world-class aviation brand.

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